Ecommerce - Account Manager

Market Performance Group in Seattle, WA

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
  • Compensation: $97,570.00 - 141,390.00 / Year*
position filled
Job Title: Ecommerce Account Manager Location: Seattle, Washington About MPG Market Performance Group, LLC (MPG) is an innovative consulting and sales management services company that specializes in helping manufacturers and retailers define a better path forward to accelerate growth and profitability. We are an experience-based team that revels in the opportunity to collaborate with our clients - from large multinational firms to small, entrepreneurial startups - to achieve stronger marketplace performance. The MPG leadership team brings over 20 years of experience, having held significant roles at major consumer packaged goods and retailing organizations. This background and bias for action, combined with diverse management and project experiences, positions MPG as a valuable resource for a wide variety of client initiatives. MPG has partnered with Ideoclick, a Seattle-based technology company, to deliver managed services for clients selling on the Amazon platform. Position Overview The Ecommerce Associate Account Manager is a business owner responsible for driving success for his/her clients. This includes managing project schedules and deliverables, working with clients to build successful go to market strategies, developing client relationships, executing programs with Ecommerce partners, and working with internal teams to ensure our services consistently exceed client expectations. Job Responsibilities Be the clients Ecommerce business manager: Develop and execute growth-focused joint business plans with client, to include strategy, marketing, content, and inventory Proactively identify client needs and issues, identify solutions and see them through to completion Possess a clear understanding and command of client metrics related to growth, sales, inventory, content, marketing, and ROI Coach and educate clients on key business drivers and inputs Be an excellent manager of projects and deliverables: Work closely with internal process owners to set, track, and manage project timelines, inputs, and outputs Develop and maintain relationships with key internal SMEs and partners Communicate regularly with clients to understand business needs and priorities Regularly and clearly communicate with clients on project status and input requirements Provide best in class Ecommerce advisory and education Execute analysis to inform recommendations and client deliverables Monitor and understand clients competitive situation within the eCommerce space Stay up to date on industry best practices and trends Deliver excellent customer service Oversee the client onboarding process Ensure engagement deliverables are high quality and error free Maintain quarterly business reviews and objective meeting sessions with clients Advocate internally for clients Qualifications 7+ years experience in: Amazon or related online retail (SVS or VM) experience, or experience managing an Amazon business for a vendor is strongly preferred 3+ years experience in: Ecommerce (Amazon or others) Client or account management Digital marketing / advertising Excellent communications skills Strong organizational and prioritization skills Ability to self-motivate and work in a fast-changing business environment Experience motivating cross-functional team members to get the job done Willingness to roll up sleeves and dive into the details; a can-do attitude Comfortable in spreadsheets, reporting, and analysis Bachelor's Degree or higher Experience with Excel, Word, PowerPoint, Outlook Travel Travel will be required for key events and client visits, less than 10% travel Compensation Overview Competitive compensation depending on experience that include base salary and performance bonus Medical, dental and vision insurance A fun, dynamic office environment in Pioneer Square with great views of the Puget Sound and CenturyLink Field
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* Estimated salary

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