• Deutsche Bank - US
  • $123,380.00 -63,520.00/year*
  • Jacksonville, FL
  • Executive Management
  • Full-Time
  • 4040 Aldington Dr

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Position Overview

Job Title: Ecommerce Client Services
Corporate Title: Assistant Vice President
Location: Jacksonville, FL

Who We Are

eCommerce Client Services is a Global team, providing 24 hours - 6 day a week client service to internal and external users executing business, or accessing pre and post trade operational applications.

Our mission is to:

  • Grow and develop a cross product eCommerce Client service team that is number one in the marketplace
  • Introduce automation and systematic controls to manage high volume growth increased regulations in a cost effective manner
  • Create a clear competitive advantage for Deutsche Bank - helping to attract new business and retain existing customers

Products and Locations

Product lines supported are Fixed Income, Listed Derivatives, Foreign Exchange and Money Markets. This role will have an emphasis on Foreign Exchange, however eCS operates as a cross asset team and may require support of other asset classes. Business lines are currently supported from Birmingham, London, New York, Frankfurt, Tokyo, Singapore, Manila, Sydney and Bangalore.

Role Summary

You should possess knowledge of Foreign Exchange and electronic trading. You will develop expert knowledge of Autobahn FX Deutsche Bank's proprietary electronic platforms and Algo offering. In addition, you will be required to support Algo trading on multiple 3rd party platforms via our API infrastructure.

A key component to this role will be acting as a transition manager; liaising with Sales, Client Onboarding, Sales Support and other internal teams to support end to end onboarding and enablement of new e clients. You are expected to monitor alerts and manage risk issues for electronic and algo trading. You will also be responsible for demonstrating Autobahn trading systems to clients internally and externally.

The role would report into the Global FX eCS Head based in NY.

Duties:

  • Primary contact for NY e client support queries and Algo clients
  • Client relationship management
  • Proactively monitor price, trade and order flow both internally and externally
  • Risk Management - Outage management for multiple trading systems
  • Facilitate internal and external client requests re trade/order status and cancellations
  • MIS, End of Day reporting
  • Client functionality training
  • BaFin and MIFID Principal Algo monitoring and reporting
  • Management of Internal and external user entitlements, access and recertification
  • UAT testing and management of new product roll outs
  • Stakeholder management across asset classes and regions

Preferred Experience:

  • Previous experience of working in eCommerce
  • Proven experience working in Financial Markets. Specifically in Foreign Exchange
  • Prior experience supporting Algorithmic Trading
  • Must have Direct Customer support / Client Service experience
  • Strong and effective communications skills
  • Ability to multi-task and keep clear, accurate status reports
  • Previous experience of working in a high volume environment
  • Will be expected to develop credibility and a good reputation and demonstrate integrity with clients and colleagues
  • Strong team player
  • Takes accountability for own actions and seeks aide from management when appropriate
  • Displays insight and ability in identifying issues and helps to develop successful solutions
  • Accurate, thorough and highly responsible with acute attention to detail
  • Any additional language skills would be advantageous

You should possess knowledge of Foreign Exchange and electronic trading. You will develop expert knowledge of Autobahn FX Deutsche Bank's proprietary electronic platforms and Algo offering. In addition, you will be required to support Algo trading on multiple 3rd party platforms via our API infrastructure.
Associated topics: design, develop, electric, electrical, electrical engineer, electronic, engineer, plc, power, systems

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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